Personal Information Collection: At any email customer support, sites and applications are the source of the personal information of the client. The information is collected when the user furnishes it while working with an application or is directly submitted by the users. The information submitted includes name, email address along with demographic information like gender, date of birth, education, interests and preferences and many more. The most popular method of collecting information comprises of call recording and cookies.
Cookies: It is a small file that collects the personal details along with their total experience with the site and can suggest more steps to further improve the working of site. Cookies end up in counting the number of computer engaged for accessing a site, personalizing the experience and remembering the preference of PC user. In many case, the browser is set for rejecting or accepting cookies, so you may not be able to work with certain features of our site.
Call Recording: For raising the quality of services and for internal monitoring, email customer support holds the right to record calls. We even benefit our customer and respect their wishes. We at customer support provide our client the right to disconnect the call or ask the company to not record the call.
Use of Clauses pertaining to Personal Information: The information collected by the company regarding personal details is used to improve the overall experience of client with the services that are availed by them from the company. Even the same information is used in some other sections to take the work ahead in long run like improving the overall experience of client apart from the site that includes application, ensuring the flawless experience of customer, sending information regarding promotion of new packages, products and schemes, using information related to the accounts of the users, invoices, confirmations, services, security alerts, administrative messages and support. It even helps in conducting analysis to gauge the success and failure of promotions.